Refund policy



How to purchase

Below are the methods of purchasingan article on

Choose the item you prefer by consulting our photographic catalog and if you have any questions or need further information do not hesitate to contact us at

Terms of payment:

  • Credit Cards (Mastercard, Visa, Amex ...)
  • Bank transfer
  • Pay Pal circuit (Direct or installment payment if accepted by PayPal)

Once the purchase process has been completed and completed, we will wait for the validation of the data and the correct terms of purchase by the user and we will start packing the goods. Once the item (s) are ready we will start the shipment.

If for various reasons the customer is not completely satisfied with the purchased item, upon agreement with the customer, we ensure a product replacement service with another one of similar value or the refund of the amount paid (within 15 working days), as required by law on the right of withdrawal (Legislative Decree 206/2005).

If you need to use the 'Satisfied or Reimbursed' guarantee, simply follow the procedure below:

  • Send an e-mail communication to within 7 days of receipt of the package explaining the reasons for the return and, if requested by us, attached images and photos.
  • To certify under their own responsibility that they have not used, tampered with or changed the item for which replacement or refund is requested, under penalty of forfeiture of the right to guarantee
  • Indicate if you prefer to replace the product with one of similar value or to return the amount paid (excluding shipping costs).
  • Return the products in their original packaging, carefully sealed and complete with any certificates, instructions, warranty seals, etc. with insured to:


 Tobacco 'Dal Moro'                                                                         

 Piazza del Santuario 8, 01100 La Quercia Viterbo (VT)     

 Italia / Italy


The shipping costs related to the return of the product are always charged to the customer who requests the exchange / refund.

If certain items have to be returned to us due to our incorrect insertion of the recipient's address, all return and shipping costs will be borne by

Once the returned items have been received, within 10 days we will ship the exchange or, alternatively, we will refund the entire amount of the order (excluding shipping costs) by bank transfer or other method previously agreed between the customer and

Contact us

If you have any questions about this Notice, please contact us at